Refund, Return & Cancellation Policy
Last Updated: July 2026 | Contact: info@evoraparis.com
At Evora Paris, your experience matters to us. This policy explains clearly how refunds, returns, and cancellations are handled, so you always know what to expect. Please take a moment to read it before placing your order.
Raising a Request
If you are unsatisfied with your product, you may raise a support ticket by emailing info@evoraparis.com within 72 hours of delivery. Requests raised within this window can be reviewed and processed smoothly.
Unfortunately, we are unable to guarantee requests raised more than 72 hours after delivery, as the condition and integrity of the product can no longer be reliably verified beyond this period.
To be eligible, the product must be unused, sealed, and in its original packaging at the time your request is raised.
Product Inspection
To protect both you and us, every eligible item is assessed for signs of tampering, dilution, use, or alteration as part of our review. Refunds are confirmed only after this assessment is complete. Where a physical return is involved, inspection takes place on receipt of the product.
Do You Need to Return the Product?
In most cases, you will not be required to ship anything back to us. Depending on the nature and condition of the product, and only in exceptional cases, we may ask you to return the item to our designated facility. Where such a return is requested, any associated shipping cost may be borne by you, and we will always confirm this with you in advance before you proceed.
Incorrect or Mislabelled Product
If the item you received does not match your order, please contact us within 72 hours of delivery with the following: a single, continuous, unedited video showing the sealed packaging, the opening process, the label, the product received, and the shipping label, along with your order confirmation or order ID.
Videos must be in clear resolution and submitted to info@evoraparis.com within 72 hours. Our team will carry out a preliminary review within 2 business days. Valid claims will receive a replacement or refund; where a claim cannot be substantiated, we will explain our decision and, where possible, suggest next steps.
Courier or Fulfilment Error
If you receive a different product due to an error on our end (despite the correct SKU on the packaging), please submit, within 72 hours of delivery, a single continuous video documenting the external condition of the parcel, the mismatch, and your order details, along with your order confirmation.
Our team performs a careful cross-verification of the courier and fulfilment trail. Authenticated claims receive a replacement or full refund at no additional cost to you.
Refund Processing
Approved refunds are processed within 7 days of your ticket being raised, following completion of our review and any due investigation, and are credited back to your original payment method.
We assess every request carefully and in good faith. We reserve the right to decline requests that fall outside the conditions of this policy or that show clear signs of misuse. In all cases, we are happy to explain the reasoning behind our decision and to work with you towards a fair resolution.
Order Cancellation
You may cancel your order before it is dispatched by emailing us at info@evoraparis.com as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method. Once an order has been dispatched, it can no longer be cancelled, but it may still be eligible for a refund or return under the terms above.
By placing an order with Evora Paris, you agree to the terms outlined in this policy.